Studio Policies

Session Fee

Your session fee is due at the time of booking and reserves the time of the photographer, stylists, and assistants.

  • Non-refundable

  • If illness or an emergency arises, your session can be rescheduled with at least 24 hours’ notice.

Session Locations & Availability

  • In-studio sessions: currently not available. Check back soon.

  • Outdoor sessions: Monday–Saturday, starting 4–8 PM depending on the season

Your Session Images

During your session, I capture a variety of images to ensure natural expressions and flattering results. From these, I carefully select and fully retouch the strongest images that best represent my work and your experience.

I provide a curated selection designed to give you meaningful choice without overwhelm.

  • Mini sessions: A curated selection of approximately 6–10 fully retouched images

  • Regular sessions: A curated selection of approximately 12–20 fully retouched images

The final number of images varies based on the session, expressions, and variety achieved, with the focus always on quality, consistency, and timeless results.

Order Timeline

  • Images ready in 1–3 weeks via your online gallery

  • Preview, purchase, and immediate digital download available

  • Printed orders may take up to 4 -6 weeks

Payment

Accepted: e-transfer, Visa, MasterCard, PayPal, cash, or cheque.

  • Session fees: due in full at booking, non-refundable

  • Digital images: payment in full at purchase, non-refundable, non-returnable, non-exchangeable

  • Printed orders: full payment upfront or half now/half on delivery. Custom orders may have a 50% cancellation fee.

  • Prices are subject to change; GST and shipping extra

Digital Images

  • Non-refundable, non-returnable, non-exchangeable

  • Copyrighted by Mortensen Photography

  • Use for personal or professional purposes only

  • Cannot be resold, redistributed, or used commercially by others

Copyright

All images remain the property of Lorraine Mortensen and Mortensen Photography.

Satisfaction Guarantee

If you’re not completely happy with your session images:

  • I will re-shoot your session or refund your session fee

  • Printed products will be remade until they meet your standards

  • Digital images are non-returnable, non-exchangeable, and non-refundable

Other

Full policies are included in your session contract, sent after booking. Questions? Just reach out—I’m happy to help!