Studio Policies

Session Fee

Your session fee is due at the time of booking and reserves the time of the photographer, stylists, and assistants.

• Non-refundable

• If illness or an emergency arises, your session can be rescheduled with at least 24 hours’ notice.

Session Locations & Availability

• In-studio sessions: currently not available

• Outdoor sessions: Monday–Saturday, starting 4–8 PM depending on the season
  

Your Session Images

I capture many images during your session, but only those carefully selected and edited to meet my artistic standards are shown.

• Mini-sessions: Minimum 10 fully retouched images for review and purchase

• Regular sessions: Minimum 30 fully retouched images for review and purchase
  

Order Timeline

• Images ready in 1–3 weeks via your online gallery

• Preview, purchase, and immediate digital download available

• Printed orders may take up to 4 weeks

Payment

Accepted: e-transfer, Visa, MasterCard, PayPal, cash, or cheque.

• Session fees: due in full at booking, non-refundable

• Digital images: payment in full at purchase, non-refundable, non-returnable, non-exchangeable

• Printed orders: full payment upfront or half now/half on delivery. Custom orders may have a 50% cancellation fee.

• Prices are subject to change; GST and shipping extra

Digital Images

• Non-refundable, non-returnable, non-exchangeable

• Copyrighted by Mortensen Photography

• Use for personal or business purposes only

• Cannot be resold, redistributed, or used commercially by others

Copyright

All images remain the property of Lorraine Mortensen and Mortensen Photography.

• Illegal to copy, share, alter, or reproduce images without permission

• Purchasers may print and share their own images

• Learn more about Canadian Copyright Law here

Satisfaction Guarantee

If you’re not completely happy with your session images:

• I will re-shoot your session or refund your session fee

• Printed products will be remade until they meet your standards

• Digital images are non-returnable, non-exchangeable, and non-refundable

Other

Full policies are included in your session contract, sent after booking. Questions? Just reach out—I’m happy to help!